Tech Support Resources for Parents

Online System Status: Schoology is down:  9:56 AM November 25, 2020. Schoology appears to be partially restored but not entirely stable yet: 11:35 AM November 25,2020. No additional progress reported. Still degraded Schoology performance. 2:05 PM November 25, 2020. 

Status Legend

Parent Bootcamp Dates: Sessions repeated content and were recorded and posted for on demand viewing. (See recorded webinar links below.)

• Thursday, September 3 - 6:30 to 8 p.m. (6:30-7:15 p.m. Elementary; 7:15-8 p.m. Secondary) 
  
  • https://youtu.be/MxJcEfbtBoI 
• Tuesday, September 8 - 6:30 to 8 p.m. (6:30-7:15 p.m. Elementary; 7:15-8 p.m. Secondary)
  • https://youtu.be/pIaua6KCWv4
• Parent Bootcamp Slide Deck

Technology Support

For technology support with district-provided devices and district-provided student accounts, email svsdinfo@svsd410.org or call - 425-831-0297.

Getting Logged On

• Classlink on iPads
  • Quick iPad Setup/Enrollment Video
  • Disable 'Prevent Cross-Site Traffic' Setting (This allows Google Drive content to function in Schoology using Safari)
  • Quick Zoom Login Video
  • Signing In to Google Drive, Slides, and Docs
  • Schoology in ClassLink Now Opens in Safari
  • Edit and Submit a Google Doc Assignment
• Classlink on Chromebooks
• Classlink on Windows (Mac too) 

Schoology Basics

• Submitting an Assignment in Schoology
• Setting Schoology Notification Preferences
• Reconnecing Google Drive to Schoology

Elementary Basics

• Using ReadyGen - Elementary Reading  and Writing Curriculum
• Using Stemscopes - Elementary Science Curriculum
• Using Zearn - Elementary Math
• Accessibility options / functions built into Chromebooks

Secondary Basics

ApParent - Secondary Parental Controls on District Computers - Sign Up Here Using the Email You, parent, Have in Skyward 

Common Tools Across Grade Levels

• Basics of Using Kami

Solutions and Work Arounds to Common Problems

• Kami - Autosave is not saving my work or my work is missing when I turn in the document. 
• Keeping My 2nd through 5th Student's Profile on the Chromebook (Helps with saving login information and logging back onto a machine that has gone to sleep) 
• Message on screen says, "Access Denied" - Visit this site 
• Acer's waking from sleep issue
• iPad Zoom Login Issues and Proper Login Sequence
• Checking Chrome OS Version and Forcing Updates
• Keep Awake - Chrome Extension to Keep Chromebooks from Sleeping
• Zoom Won't Authenticate - Clearing Browser Caches
• Windows Inking Bug in OneNote