Frequently Asked Questions

If you are having trouble logging on to your computer or accessing necessary software, please go to your school's library or media center.

1. Safety: The district has installed web filters and taken other safety precautions that help prevent students from accessing inappropriate or unsafe websites while at school or home.
2. Compatibility & Instructional Impact: Several different software packages have been purchased on district laptops that will not be available on personal computers. The same software, and even the same version, will be on each district laptop, so teachers will be able to quickly and more efficiently implement technology into their curriculum. This uniformity will allow teachers to ensure they can teach entire classes easily and expedite helping individual students when needed.
3. Technical Support: Our district can provide robust technical assistance through our technical support staff to a defined inventory of computing devices. We cannot offer the same level of support to an unlimited universe of devices, which could lead to more computer downtime and lost learning opportunities.

Please go to your school librarian for instructions on how to purchase a replacement.  Our schools have appropriate replacements available.

Yes, every student laptop has a webcam. This tool can help students learn important communication skills. The camera will not be used to watch students or track the laptop. Webcams are for school projects only, and teachers will guide their use. For example, students might record videos for a project or practice a speech by recording and watching it.

Comcast offers a service called Internet Essentials for families who qualify. It provides affordable home internet access with WiFi. For more details and to check if you are eligible, please visit https://www.internetessentials.com/.

The laptop is property of the Snoqualmie Valley School District. Defacing district-issued equipment is prohibited. This includes, but is not limited to, marking, painting, drawing, or marring any surface of the devices, as well as using permanent stickers or additional markings on the devices, cases, batteries, power cords, and chargers. If students would like to put removable stickers on their device, we recommend placing a sheet of removable contact paper or removable vinyl onto the device first.  This allows for easy removal of the entire sheet.

If you choose not to participate in the program, your child will need to check out a device with the school library/media center prior to the start of school every morning and check the device back in after the completion of each school day.

ApParent is an Android or iOS app that allows parents to monitor and manage their child's usage of their school-issued device. This tool is used by parents for screen monitoring, remotely locking and unlocking their child's device, and viewing their child's internet usage and web history. ApParent gives a real-time view of activity via screenshots that auto-refresh. It allows parents to reinforce their family's technology rules by remotely locking a device with a customized screen lock message. It also encourages children to stay safe online and on task by allowing parents to view their child's online browsing history over the past 24 hours. Visit https://www.apparent.online/svsd for more information.

While we prohibit sharing passwords with unauthorized users, parents are explicitly authorized users. Please ask your child for their login information or contact the school librarian.

Full-time Running Start students will be issued a laptop. See the school librarian for more information.