We understand that some district iPads are unable to log onto ClassLink using a Quickcard. The issue appears to be specific to individual iPads and the Classlink app. It does not appear to be an issue with the ClassLink account or login process, so it does not effect all users or even an identifiable subset of users. We will continue to work with ClassLink to understand the root problem causing the issue, so we can prevent it in the future.
In the meantime, there is a work-around solution:
Step 1: Remove the ClassLink app from the iPad:
On the iPad Home Screen, tap on the iOSApps folder, then tap on the Settings app.
When the Settings app opens, on the left, tap on General.
On the right, tap on iPadStorage.
Find the ClassLink app in the list, tap on it, then tap on DeleteApp and confirm as necessary. Confirm on the iPad’s Home Screen that the app has been removed.
Step 2: Put the ClassLink app back onto the iPad:
On the iPad Home Screen, tap on the CompPortal app.
When the Com Portal app opens, it may prompt them to sign in. Tap on SignIn and if it presents the student's account, tap on it. Otherwise, it should sign in automatically.
On the bottom of the window, tap on the Devices tab.
Toward the center of the screen, tap on Checkstatus. This causes the device to check-in and sync.
Press the Home button. There’s no need to remain in the Comp Portal app while the device status is being checked.
The ClassLink app will show back up after a few minutes.
If your child hasn't had the issue, there is nothing for you to do.
If your child has, the above steps have resolved it most cases. If your student continues to be unable to login, please call our helpline at 425-831-0297, so we can work directly with you to get your student successfully logged on again.